Shipping policy

R&Rstore Shipping Policy

SHIPPING POLICY

At R&Rstore, we are committed to delivering your orders safely and efficiently. By placing an order, you agree to the following shipping terms and conditions.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.
  • R&Rstore reserves the right to cancel or delay any order suspected of fraud, unauthorized activity, or incorrect information.

2. Shipping Timeframes

  • Estimated delivery times are provided for reference only and are not guaranteed.
  • Delivery times vary depending on destination, customs clearance, carrier delays, weather conditions, and other factors beyond our control.
  • R&Rstore shall not be liable for shipping delays caused by carriers, customs authorities, natural disasters, or force majeure events.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.
  • Any customs duties, import taxes, VAT, brokerage fees, or other governmental charges are the sole responsibility of the customer unless otherwise stated.

4. Address Accuracy

  • Customers are responsible for providing complete and accurate shipping information.
  • Orders shipped to incorrect addresses provided by the customer are not eligible for replacement or refund.
  • If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges.

5. Tracking Information

  • Tracking information will be provided when available.
  • Customers are responsible for monitoring tracking updates and coordinating with the shipping carrier when necessary.

6. Lost, Stolen, or Missing Packages

  • Once an order has been marked as delivered by the carrier, R&Rstore is not responsible for lost, stolen, or missing packages.
  • Customers should contact the shipping carrier directly and file a claim where applicable.
  • R&Rstore may assist with investigations but does not guarantee replacement or reimbursement.

7. Damaged Packages

  • Customers must inspect packages immediately upon delivery.
  • Any shipping damage must be reported within 48 hours of delivery.
  • Clear photographs of the packaging and damaged items may be required for claim processing.
  • Failure to report damage within the specified timeframe may result in denial of the claim.

8. Refused Deliveries

  • If a customer refuses delivery for reasons other than shipping damage, all original shipping costs, return shipping costs, customs fees, and handling charges will be deducted from any eligible refund.
  • Refused shipments that are abandoned or destroyed by customs or carriers are not eligible for refunds.

9. International Shipping

  • International customers are responsible for ensuring imported products comply with local laws and regulations.
  • R&Rstore is not responsible for customs delays, inspections, confiscations, or additional fees imposed by customs authorities.

10. Multiple Shipments

  • Orders containing multiple products may be shipped separately without prior notice.
  • Partial shipments do not qualify for additional compensation.

11. Delivery Confirmation

  • A package marked as delivered by the shipping carrier shall be considered successfully delivered.
  • R&Rstore is not responsible for packages delivered to mailrooms, reception desks, neighbors, parcel lockers, or other locations designated by the carrier or customer.

12. Shipping Restrictions

  • Certain products may not be available for shipment to specific countries, regions, or locations.
  • R&Rstore reserves the right to refuse shipment to any destination at its sole discretion.

13. Force Majeure

R&Rstore shall not be held liable for delays or failure to deliver caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, labor disputes, transportation interruptions, customs actions, government restrictions, war, or carrier service disruptions.

14. Policy Updates

R&Rstore reserves the right to modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

Contact Us

For shipping-related inquiries, please contact our customer support team through the contact information provided on the R&Rstore website.